Refunds take up to one week to process once we have received the item(s). Software returns must be deactivated and uninstalled from your computer before a refund may be issued. Please contact the software manufacturer if you need assistance uninstalling or deactivating your software. The following items are not returnable: Hollywood Creative Directories, DVDs (opened), and Gift Certificates. Your Satisfaction is Our Goal. It's easy to feel intimidated by the thought of writing a screenplay. The formatting!